Privacy Policy and Terms & Conditions

Privacy Policy

JAMS Tech builds custom software for companies. This policy covers jamstech.ai and the applications we host for our clients. It is written to be read, not to be survived.

Who we are

JAMS Tech, Houston, Texas. Questions about anything here go to contact@jamstechnical.com or (832) 800-4713.

What we collect

• What you send us. Your name, email address, phone number and whatever you write, when you contact us or book a session.
• Visits to this site. The page visited, the referring page and the time. This is our own counter, served from our own domain, with no cookies and no third-party trackers. It is how we know whether anyone read a page.
• Accounts in applications we host. Your name, work email, role, and the sign-in records that show when an account was used.
• Mobile numbers, where an application sends text messages — see Text messages below.
• Client data. The information a client's own software works on — schedules, documents, drawings, records. It belongs to that client, and we handle it under a written agreement with them.

What we use it for

To answer you, to run the software you or your employer asked us to build, to keep it working and secure, and to bill for it. That is the whole list.

What we never do with it

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. We do not sell personal information at all. We do not share it for anyone else's advertising. We do not use client data to train AI models, and we do not use one client's information to serve another.

Who else touches it

Only the services that make the software run, and only for that purpose:

Google Cloud

Hosting and storage, in the United States.

Twilio

Delivering text messages, where an application sends them.

Proton

Sending email from our applications.

Anthropic

The Claude models, where an application reads a document or answers a question. Content sent for that purpose is not used to train their models.

We may also disclose information if the law requires it. Nothing else.

How long we keep it

Enquiries, for as long as we are talking and a reasonable period after. Application data, for as long as our agreement with that client says, and we return or delete it when the agreement ends. Sign-in records, twelve months.

How it is protected

Every application sits behind a sign-in with a password and an authenticator code. Data is encrypted in transit and at rest. Access is limited to the people who need it to do the work.

Your choices

Ask us what we hold about you, ask us to correct it, or ask us to delete it: contact@jamstechnical.com. If your employer holds the data in software we host for them, we will pass the request to them, because it is theirs. To stop text messages, reply STOP to any of them.

Children

Our software is built for workplaces. It is not directed at anyone under 18, and we do not knowingly collect their information.

Text messages (SMS)

Some of the software we build sends text messages to the people who work with it — for example, a shift-coverage board that texts operators when overtime is available and lets them reply to take it.

How you opt in

We text you only after you have expressly agreed to receive text messages from JAMS Tech. There is no other way onto the list. Giving your mobile number to your employer for work scheduling is not, on its own, agreement to be texted — agreeing to the wording below is.

For a scheduling board we host, you give that agreement in writing, on a consent form your employer hands you. The same wording appears wherever else we ask, and the form itself is published at jamstech.ai/sms-consent, where you can read it before you sign anything:

Your supervisor records the date you agreed, against the number you gave, on the same system that sends the messages. Change your number and the agreement does not follow it: we ask again for the new one. Decline, and you stay on the overtime call list exactly as before — you are reached by phone and on the posted board instead.

We do not buy or rent phone numbers, we do not text people who have not agreed, and we send nothing promotional.

What we send, and how often

Messages about your own work: a shift offered to you, a change to your schedule, or a reply to something you sent us. Message frequency varies — most weeks are a handful of messages, and a busy week with unplanned absences is more.

Cost

Message and data rates may apply. That is between you and your mobile carrier; we do not charge you for messages.

Stopping them, and getting help

• Reply STOP to any message to stop all of them. We will send one confirmation and nothing after that.
• Reply START to begin again.
• Reply HELP, or write to contact@jamstechnical.com or call (832) 800-4713, for help.

Carriers are not liable for delayed or undelivered messages.

Terms & Conditions

These terms cover this website and the applications JAMS Tech hosts. Where we have a signed agreement with a client, that agreement governs the work, and these terms fill the gaps rather than override it.

Using the site

The site is here to describe what we do. Do not attempt to break into it, overload it, or scrape it for a purpose it was not meant for.

Accounts

Accounts in our applications are issued to a person, not shared. Keep your password and authenticator to yourself and tell us if an account should no longer have access. What is done under an account is treated as done by the person it belongs to.

Text messages

By giving a mobile number for scheduling messages you agree to receive them from us on your employer's behalf. Message frequency varies, message and data rates may apply, and you can stop them at any time by replying STOP. The full terms are in Text messages above.

What the software does, and what it does not

Our software supports decisions; it does not make them. A scheduling board proposes who to call and records what was decided — a supervisor decides. An estimate, a takeoff or a reading of a document is a starting point to be checked by the person responsible for the work, not a professional opinion. Nothing we produce is legal, medical, engineering or financial advice.

Who owns what

The site, our software and everything in it belong to JAMS Tech. Your data stays yours: we claim no ownership of anything you or your employer put into an application we host.

Availability

We work to keep these services running and we do not promise they will never be unavailable. Maintenance happens, and so do outages beyond our control.

Disclaimer and liability

Except where a signed agreement says otherwise, the site and services are provided as they are, without warranties of any kind. To the extent the law allows, JAMS Tech is not liable for indirect or consequential loss, and our total liability for any claim is limited to what you paid us for the service in the twelve months before the claim.

Governing law

Texas law governs these terms, and the courts of Harris County, Texas are where any dispute is heard.

Changes

We update this page when what we do changes, and the date at the top says when. Continuing to use the site or an application after a change means the current version applies.

Contact

JAMS Tech, Houston, Texas — contact@jamstechnical.com, (832) 800-4713.